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Welcome to Pro Ping Pong Shop (propingpongshop.com), your premier destination for high-quality table tennis equipment and educational toys. These Terms and Conditions govern your use of our website and purchases from our store. Please read them carefully before placing an order.

1. General Terms

By accessing and using our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We take great care to ensure our product descriptions, including specifications for table tennis bats, rubbers (Andro, Butterfly, Donic, Gewo, Hallmark, Joola, Nittaku, Stiga, Tibhar), and educational toys (Playmobil, Orchard Toys, etc.) are accurate. However, minor variations in color or design may occur.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Professional Equipment Advisory

For table tennis professionals and enthusiasts: Custom-assembled bats and opened rubber packages cannot be returned due to hygiene and personalization factors. Please inspect all components carefully before assembly.

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. All orders are subject to verification and availability checks.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders resulting from such errors.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after processing
  • Free Shipping: EMS for orders over $50, 15-25 business days after processing

5.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. International customers are responsible for any customs fees or import taxes.

5.3 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information upon shipment.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with all tags attached. The customer is responsible for return shipping costs.

6.2 Non-Returnable Items

For quality control reasons, we cannot accept returns on:

  • Opened table tennis rubber packages (all brands)
  • Used glues and cleaners
  • Custom assembled bats
  • Products with removed protective films or signs of use

6.3 Refund Process

Refunds are processed to the original payment method within 3-5 business days after we receive and inspect the return.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or the property of our licensors and is protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

Table tennis equipment should be used as intended with proper safety precautions. We are not liable for injuries resulting from improper use.

8.2 Website Availability

We strive to keep our website available but are not liable for temporary unavailability due to technical issues beyond our control.

8.3 General Limitation

To the fullest extent permitted by law, our liability for any claim related to your use of our website or products is limited to the purchase price of the product in question.

9. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Kentucky, USA. Any disputes shall be resolved in the courts of Jefferson County, Kentucky.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or our services, please contact our paddle experts:

Email: [email protected]
Mail: Pro Ping Pong Shop, 4012 Radford Street, Louisville, KY 40203 USA