At Pro Ping Pong Shop, we’re committed to delivering premium table tennis equipment and quality educational toys to players and enthusiasts worldwide. Our shipping and returns policies are designed to ensure you receive your gear in perfect condition and have options if you need to make adjustments to your order.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Best for non-urgent orders

Note for International Customers: We ship globally except to certain remote areas and parts of Asia. Delivery times may vary based on customs processing in your country. Any customs fees or import taxes are the customer’s responsibility.

Returns & Exchanges

We want you to be completely satisfied with your purchase of Stiga bats, professional rubbers, Playmobil sets, or any other products from our shop. If you’re not happy with your order, our straightforward returns process makes it easy to exchange or return eligible items.

Our Return Policy

  • Return Window: 15 days from the delivery date
  • Condition Requirement: Items must be unused, in original packaging with all tags attached
  • Return Shipping: Customer is responsible for return shipping costs
  • Refund Method: Original payment method (processing time 3-5 business days after receipt)

Non-Returnable Items

Due to hygiene and quality control reasons, we cannot accept returns on:

  • Opened packages of table tennis rubbers (all brands: Andro, Butterfly, Donic, Gewo, Hallmark, Joola, Nittaku, Stiga, Tibhar)
  • Used glues and cleaners
  • Custom assembled table tennis bats
  • Any products with removed protective films or signs of use

How to Return an Item

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Pro Ping Pong Shop Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify]

Please advise on the next steps for my return.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Do not send items without an RMA number as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package the items in their original packaging and include all accessories. Affix the provided return label (if applicable) or ship to:

Pro Ping Pong Shop Returns
4012 Radford Street
Louisville, KY 40203
USA

Important: We recommend using a trackable shipping method as you’re responsible for the package until it reaches us. For international returns, mark the package as “Returned Goods” to avoid additional charges.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred method (standard or free shipping if eligible)

You’ll receive email confirmation when your refund/exchange is processed.

Damaged or Defective Items

If you receive a damaged or defective item (especially important for precision equipment like table tennis bats):

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or refund and may provide a prepaid return label

Pro Tip for Table Tennis Players: Before assembling custom bats, carefully inspect all components (blades and rubbers). Once assembled and used, we cannot accept returns due to the personalized nature of the equipment.

For any questions about our shipping or returns policy, don’t hesitate to contact our paddle experts at [email protected].