Welcome to Pro Ping Pong Shop’s FAQ section! Whether you’re a professional table tennis player looking for high-performance equipment or a parent shopping for fun games and toys, we’re here to help. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

Q: What types of table tennis equipment do you specialize in?
A: We specialize in professional-grade table tennis equipment including high-performance bats from brands like Stiga, Butterfly, and Gewo, as well as rubbers from all major manufacturers. We also carry table tennis accessories, children’s toys (like Playmobil), educational games (Orchard Toys), and arts/crafts supplies.
Q: How do I choose the right rubber for my playing style?
A: Our rubbers from Butterfly, Tibhar, Donic, and other top brands cater to different playing styles. Offensive players typically prefer faster rubbers, while defensive players might choose slower, more controlled options. Feel free to email our experts at [email protected] for personalized recommendations.
Q: Do you sell complete bats or just components?
A: We offer both! You can purchase ready-made bats from brands like Gewo or customize your own by selecting the blade and rubbers separately for a perfect match to your playing style.

Shipping & Delivery

Q: How long does shipping take?
A: We offer two shipping options:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Shipping (EMS): 15-25 days after dispatch (free for orders over $50)
All orders are processed within 1-2 business days.
Q: Do you ship worldwide?
A: We ship globally except to some Asian countries and remote regions. Please note that customs fees may apply in certain countries and aren’t included in shipping costs.
Q: Can I track my order?
A: Yes! All shipping methods include tracking. You’ll receive a tracking number via email once your order is dispatched from our Louisville warehouse.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Can I create an account to track my orders?
A: Currently, we process all orders as guest checkouts, but you’ll receive email updates with your order and tracking information. We’re working on account features for future updates!

Returns & Exchanges

Q: What’s your return policy?
A: You may return unused items in their original packaging within 15 days of receipt. Please see our full Returns Policy for details and exceptions (some equipment may have special handling requirements).
Q: What if my order arrives damaged?
A: We carefully package all items, especially fragile equipment. If damage occurs, contact us within 48 hours of receipt at [email protected] with photos of the damage for prompt assistance.
Q: Can I exchange a rubber if I don’t like how it plays?
A: For hygiene and performance reasons, we can only accept returns of unused rubbers in their original, unopened packaging. We recommend researching rubber characteristics or consulting our experts before purchase.

Customer Service

Q: How can I contact customer service?
A: Our Louisville-based team of ping pong enthusiasts is happy to help! Email us at [email protected] or visit our headquarters at 4012 Radford Street, Louisville, US 40203.
Q: Do you offer professional equipment advice?
A: Absolutely! Our team includes competitive players who can advise on equipment selection for all skill levels. Contact us with details about your playing style and we’ll make personalized recommendations.

Didn’t find your question here? Reach out to our friendly customer service team – we’re passionate about table tennis and happy to help with any query!