At Pro Ping Pong Shop, we understand the excitement of receiving new table tennis gear – whether you’re a professional player eager to try your new high-performance bat or a parent surprising your child with a Playmobil set. That’s why we’ve streamlined our delivery process to get your orders to you as quickly and efficiently as possible, no matter where you play around the globe.

Our Shipping Promise

We serve table tennis enthusiasts worldwide (excluding some Asian and remote regions) with two reliable shipping options tailored to different needs and budgets:

Standard Shipping

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Cost: $12.95 flat rate

Ideal for players who want their professional equipment like Stiga bats or Butterfly rubbers delivered faster. Includes tracking and reliable service.

Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Cost: FREE on orders over $50

Perfect for families ordering multiple items like Orchard Toys games or when you’re stocking up on rubbers and accessories.

Order Processing

We pride ourselves on quick turnaround times:

  • Processing Time: 1-2 business days
  • Dispatch Notification: You’ll receive an email with tracking information
  • Weekend Orders: Processed the next business day

International Delivery Information

While we ship globally, please note:

  • Some Asian and remote regions may have restrictions
  • Customs fees may apply in certain countries (not included in shipping costs)
  • Delivery estimates may vary slightly by destination

Delivery FAQs

Can I track my order?

Yes! All shipping methods include tracking. You’ll receive a tracking number via email once your order is dispatched.

What if my order arrives damaged?

We carefully package all items, especially fragile equipment like bats. If damage occurs, contact us within 48 hours of receipt at [email protected] with photos of the damage.

Do you offer expedited shipping?

Currently, we offer our two standard shipping options. For urgent professional equipment needs, please contact us before ordering and we’ll explore options.

What’s your return policy?

You may return unused items in original packaging within 15 days of receipt. See our Returns Policy for full details.

Have specific delivery questions about your table tennis gear? Our Louisville-based team of ping pong enthusiasts is happy to help!

Email us at [email protected] or visit us at our headquarters at 4012 Radford Street, Louisville, US 40203.

Let’s get your perfect paddle or toy delivered!